5.1 Canceling a Subscription
You may cancel a subscription through ChristConnect account billing settings when available, through the app store or marketplace where you purchased it, or through the support channel listed in the app. Cancellation normally stops the next renewal, and access may continue until the end of the current paid billing period.
5.2 Monthly Plans
Monthly subscription payments are generally non-refundable after the billing period begins, except where a refund is required by law, the applicable marketplace grants a refund, or ChristConnect approves an exception.
5.3 Annual Plans
Annual subscription payments are generally non-refundable after purchase or renewal, except where required by law or where ChristConnect approves an exception. Access normally remains available through the paid term after cancellation.
5.4 Situations We May Review for Refund
- Duplicate charges;
- Billing errors;
- Charges made after a valid and timely cancellation;
- Verified unauthorized transactions;
- Major technical failures that materially prevented use of a paid service; or
- A refund right required by applicable law or an app-store marketplace.
5.5 Digital Content and Credits
Consumed digital credits, completed AI generation, premium boosts already used, event tickets already redeemed, downloaded paid content, or other completed digital services are generally non-refundable except where required by law.
5.6 Dating Premium Features
A lack of matches, messages, responses, dates, or relationship outcomes is not by itself a basis for a refund. Safety-related account restrictions or removal for policy violations do not automatically create a refund right.
5.7 Donations
Donations are addressed separately in the Donation & Giving Terms. Because donations may be routed to a third-party church, ministry, nonprofit, or campaign, refund availability may depend on the payment processor, recipient organization, legal requirements, and whether funds have already been disbursed.
5.8 Free Trials
If a trial is configured to convert to a paid subscription, you must cancel before the trial deadline displayed at enrollment to avoid the charge. Trial eligibility may be limited.
5.9 Third-Party Purchases
Purchases made through Apple, Google, or another third-party marketplace are subject to that provider's billing, cancellation, and refund rules. ChristConnect may be unable to directly issue refunds for marketplace-controlled transactions.
5.10 Refund Request Information
Approved refunds are normally returned to the original payment method, subject to processor rules and applicable law.
- Name;
- Account email;
- Transaction or order number;
- Purchase date;
- Amount charged;
- Product or subscription plan; and
- Reason for the request.
Contact Information
ChristConnect
Operated by Flacron Enterprises LLC
410 E 95th St, Brooklyn, NY 11212, United States
Legal/Privacy Email: contact@christconnect.com
Website: www.christconnect.com